Closing Tool Repair

Closing Tool Repair Program:

Authorized Closing Tool Repair Center for…

Purpose: Cleveland Steel Container “CSC” recognizes the need for a proper crimp on our UN-rated and Non-regulated steel pails & covers. For those using a UN rated package, a proper crimp is critical to achieving a valid UN rating on our containers. Our pails and covers are designed to be crimped according to our UN closing instructions. The only way to achieve a proper crimp is to use a closing tool designed and calibrated to crimp heavy gauge UN rated covers. To help our customers keep their closing tools in good operating condition, CSC offers a closing tool repair program. The direction of this program are as follows:

The first step once you are on our website cscpails.com is to click on the “closing tool” tab and then select “closing tool repair.”
Please read the instructions below that explains our process. After you read these instructions, you will then be prompted to check the box and complete the repair form.
CSC will attempt to repair your closing tool if the tool is made by either Grotnes or Carando and if parts are available. Also, CSC can only repair closing tools that are meant to close 2.5 – 7.5 gallon steel pails.
Hand tools, pneumatic tools and semi-automatic tools qualify for repair.
Some tools may not be worth repairing due to the age or amount of repair work needed. CSC can sell you a new closing tool if you determine that your old tool is not worth repairing (contact your CSC sales rep.)
A copy of the repair form “must be enclosed” with the tool when shipped to CSC.

Please send your tool to:
Cleveland Steel Container-Tech Ctr.

Attn: Tony Stetson
10048 Aurora Hudson Rd.
Streetsboro, OH 44241
Ph-330-968-1151

Your CSC customer service representative (CSR) will be your point of contact to manage your repair. For technical questions about your repair, you may contact Tony Stetson tstetson@cscpails.com or 330-968-1151.
Once we receive your tool, we will review the problem and the overall condition of your tool. Your CSR will send you an email with an estimate. We will always provide an estimate for the repair before any work is done.
If you indicate “YES” to proceed, a purchase order (PO) will be needed before any work can start. If you indicate “NO,” we will return your tool according to your return shipping instructions on the repair form.
The repair time will depend on parts availability and workload. The average lead-time from when we receive your estimate approval is approximately 3-4 weeks.
CSC will attempt to calibrate your closing tool to the best of our ability so that it properly crimps a CSC cover.
Once your tool is repaired, you will receive an email notification that your tool is ready to be sent back to you. We will ship your tool according to your return shipping instructions on the repair form.

Before you Click on YES, please note we do not recommend opening this form with Internet Explorer, we do however, recommend you use Chrome, Edge, Mozilla/ Firefox or Safari.
Did you read the repair instructions.*
- Yes, I have read the repair instructions

1. Company Name*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Contact Phone Number*
Name*
First Last
Title*
Email*
2. Are You A CSC Customer?*
- I am a CSC customer (I Purchase Direct)
- I am a CSC customer (I Purchase through a Distributor)
- I am not a CSC customer
Select the CSC plant you purchase from.*
Select the CSC plant you purchase from.*
What is your Distributor's Company Name?*
*
3. Who is the Manufacturer of your Closing Tool?*
*We only repair Closing Tools that close 2 1/2 – 7 ½ Gal steel pails from Carando and Grotnes. We do not repair Closing Tools for any other Manufacturers.
- Carando
- Grotnes
4. Select "All" Types Of Pails/Covers You Purchase*
- UN-Regulated Pail & Cover
- Non-Regulated Pail & Cover
5. Please give as much detailed information about the Closing Tool issue(s) as you can to help us identify the problems.*
Please upload images of your Closing Tool if applicable
Drop files here or

Accepted file types: jpg, png, pdf, doc, docx, xlsx, xls, tif, jpeg, gif.
6. CSC (Direct) Customers Will Be Invoiced. Your Closing Tool Will be Shipped According To Your FedEx Service Selected Below:*
I Would Like To Use My FedEx Account Number:
6. I AM NOT A Current CSC Customer, please contact me for Credit Card Information to Repair My Closing Tool. Your Closing Tool Will be Shipped According To Your FedEx Service Selected Below:*
6. I Am A CSC Customer, I purchase through a distributor, please contact me for Credit Card Information to Repair My Closing Tool. Your Closing Tool Will be Shipped According To Your FedEx Service Selected Below:*
I Would Like To Use My FedEx Account Number:
I Would Like To Use My FedEx Account Number:
*Your Tool Will Be Insured For The Estimated Value For Shipping Purposes

You will receive an email shortly from “CSC Auto Response” with your completed repair form. Please print the form and enclose it with your tool.

Within 24 – 48 hours CSC Customer Service will confirm receipt of your Repair Order Form. If you DO NOT receive an email confirmation, please call the number for your Customer Service Representative above, as emails are filtered and SOME EMAILS can end up unintentionally in junk mail.

* If you have questions, you may contact your Customer Service Representative to discuss.
An Estimate will be provided to you for review. NO REPAIRS WILL BE MADE UNTIL YOU HAVE APPROVED THE ESTIMATE, WHICH SHOULD BE EMAILED TO YOU WITHIN ONE TO TWO WEEKS.

YOU MUST PRINT A COPY OF THIS FORM TO ENCLOSE WITH YOUR CLOSING TOOL. YOU WILL THEN SEND YOUR CLOSING TOOL TO THE ADDRESS BELOW:

Cleveland Steel Container
Attn: Tony Stetson
10048 Aurora Hudson Road
Streetsboro, Ohio 44241
If Needed – Phone: 330-322-8793

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